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PAYMENT + SHIPPING

PAYMENT
We accept payment by credit card (MasterCard, VISA, American Express) and Paypal. 

Or by direct deposit (For NZ customers only).
All our credit card payments are processed through PayPal, but you do not need a PayPal account to complete the transaction.

Please be sure to fill out all your details accurately (name, shipping address, credit card info etc) to ensure we can send your purchase promptly and correctly.

SECURITY
PayPal is one of the largest and most recognised international payment providers and as such they provide the highest level of security for your peace of mind during transactions.


Transactions through PayPal first verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Transmitted information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).


SHIPPING
We use Fastway Couriers for our New Zealand customers and New Zealand Post International Economy Courier for international customers.
Both these services are tracked for your peace of mind.

For purchases outside of New Zealand, Voon is not responsible for taxes, customs charges, duties, and import restrictions that vary from country to country and result from the importation of certain products. 

All prices quoted in NZD.

New Zealand

Free Shipping!

2-5 working days

Australia    

$25 (or FREE - if spending over $220

2-6 working days (approx)

Rest of the world

$45 - for order value up to $219

2-6 working days (approx)

Rest Of The World

$25 - for order value $219 to $399

2-6 working days (approx)

Rest Of The World

FREE for orders over $400

2-6 working days (approx)

 


SALE ITEMS
 

Please choose carefully as we will not offer a refund or returns service on sale/clearance items (unless the item is faulty).

SIZING & RETURNS
Please refer to our sizing guide before you make your purchase.
If you are not happy with your purchase then we will refund you the price of the garment (unless it is a sale or clearance item).
  • Please ensure the item(s) are returned within 7 days of receipt (or within 10 days for customers outside New Zealand).
  • When returning items be sure to pay for a tracked method of delivery as we are not responsible for the welfare of returning items when in transit (for example the item is lost, stolen, damaged or misplaced).
  • The cost of returning items to Voon Limited is with you (the customer) however exchanges or repaired items will be sent back to you at our cost.
  • Please ensure that returned items have their tags attached, are clean & in the original un-worn condition with receipt included.
* Exchanges for other sizes are subject to stock availability. If we do not carry the correct replacement size we will happily refund your purchase or apply store credit to your account.

Please address all returns to...
Voon Limited
142 Willis Street,
Wellington  6011
New Zealand

PRICING ERRORS
Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time.
Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase & offer a refund.

STOCK AVAILABILITY
Voon has had a physical store in Wellington, New Zealand where we have been selling our exclusive line of clothing since 1996.
We endeavour to keep our online stock quantities as accurate as possible, however there will always be potential for a garment to sell in our physical store at the same time as a purchase is made online resulting the item being unavailable.
In cases such as these we will advise you immediately & offer either a full refund, or should you wish, you may apply the credit towards an alternative purchase or wait until the item is back in stock.

CONSUMER PROTECTION & LEGISLATION
Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.